We've compiled some helpful information to make your Spa experience as seamless and enjoyable as possible.
Hours of Operation: Please reference The Wintergreen Weekly for scheduled operating hours.
Reservations: Please call 434.325.8562 to schedule your appointment, or use our Spa Reservation Request Form. Group services are limited due to Covid-19 guidelines, please contact our Spa Desk for consideration of group services at 434.325.8562, or complete the Group Spa Request Form and our staff will be in touch.
Spa Arrival: We require that you check in at the Spa NO MORE than 10 minutes prior to your scheduled treatment. We will check you in at the Spa Desk, and direct you to your service provider. Wait areas and locker room amenities will not be available. Please understand that late arrival will not be given an extension of scheduled appointments, services will be performed only in the time slot reserved, and may be rescheduled.
Spa Cancellation Policy: We require 24 hour notice prior to your scheduled appointment to change your appointment type, re-schedule, or cancel in order to avoid a cancellation fee of 50%. Those who do not show for their appointments without calling to cancel will be charged the full rate. For groups we require a 48 hour notice.
Spa Attire: Robes, slippers and towels will not be available in Phase 3. Guests will disrobe in service rooms after arrival. Please leave jewelry, electronics, or other non-essential personal items at home.
Service Charge: For your convenience, an 18% service charge will be applied to all spa service of which 15% is gratuity for your therapist(s). The additional 3% is allocated as a facility usage fee. Therapist gratuities may be adjusted at your discretion.
Age Policy: Individuals up to age 16 may receive nail services only. For all guests under the age of 18, an informed consent must be signed by a parent or legal guardian before services are rendered. For safety reasons, children under the age of 16 may not otherwise accompany you in the spa.
Spa Etiquette: Please respect the quiet of our Spa facility. Cell phone use is not permitted in the spa to help maintain an atmosphere of quiet and privacy of other guests.
Alcohol Limitations: We are an alcohol-free facility. Please leave alcoholic beverages at home to be enjoyed after your services.
Please inform our staff of any health concerns you may have at the time of booking your appointment. Some of our treatments may not be appropriate or available if you are pregnant or have certain health conditions.